Director of Academic Support Services (Job Announcement) Howard University #job #hbcu #hbcujobs

Director of Academic Support Services–Office of the Dean

Position Information


Coordinate activities with the offices of the Provost, Secretary, Enrollment Management, Admissions Office, Deans, and departments in the College of Medicine.  Input courses in Banner for all students in the College of Medicine. Records grades and input of transcript information using Banner, assists in the preparation of reports for LCME, AAMC, NRMP, and NBME and update students’ information with the AAMC, NBME/USMLE, and NRMP.


Assists is selecting and or making recommendations in the areas of staff selection, compensation, disciplinary action and staff supervision as directed by the Associate Dean for Academic Affairs.

Supervise correspondence and requests for information regarding students and alumni from internal and external requestors.  Supervise the filing, retrieval, and storage of student records with special attention.


Interacts with Deans of the College of Medicine, Center Directors, Department Chairs and Coordinators, Louis Stokes Health Sciences Library, and other external informatics departments. Internal contacts include executives, administrators, students, faculty and staff of the College of Medicine, other colleges within Health Sciences.


Tracks the grades of all students across all years of their enrollment in the College of Medicine.

Assists the Associate Dean for Academic Affairs in identifying students for promotions, graduation, repeat examinations, repeat clerkship, repeat academic year, dismissal, and the Summer Directed Study Program.

Prepare agenda and record of minutes for and of the Committee on Promotions and Graduation; as well as preparation of student correspondence related thereto, and supervising those who assist in the preparation of same.

Assist with the preparation of the schedules booklet and the Policies and Procedures manual

Assists in preparation for and conducting programs for the Opening Ceremony for the College of Medicine, Honors and Awards, Honors and Oath, and other special programs.

Attends conferences seminars and classes pertaining to student records with approval by the Dean or designee.


The candidate must be able to demonstrate excellence in interpersonal skills.

The ability to communicate effectively orally and in writing.

Effective planning and organizational skills.

Effective coordination and prioritization skills.

Professional behavior and exceptional work ethic.

Effective problem solving skills.

The ability to exercise discretion and ensure a high-level of confidentiality.

The ability to use sound and independent judgment.

The ability to establish and maintain effective and harmonious work relations with faculty, staff, and students.

Good working knowledge of office and administrative practices and principles.

Skills in operating proficiently standard office equipment.

Ability to establish priorities and deadlines while delivering quality customer service.

Ability to work with a multifaceted staff in delivering automated network services.

Perform other duties as directed by the Associate Dean for Academic Affairs.


Bachelor’s degree and 10-12 years of relevant experience.  15 years of related work experience may be substituted in lieu of educational qualifications.


Note: This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not to be construed as a contract for employment.


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